Order, Delivery & Privacy Policy Details

Delivery Times Please allow 1-2 weeks delivery for Australia and New Zealand and 2-3 weeks for North American and European destinations.

Subscriptions A subscription to an automated delivery service is the usual choice of ongoing Condrosulf customers.

New customers please note that subscription payments are processed by the secure online payment method of Paypal which gives customers the choice of using their Paypal Account or Credit Card to pay.

Paypal completes the transaction on your behalf without sharing any credit card or payment method details with our company. You do not need a Paypal account to pay via Paypal – if you do not have a Paypal Account – you simply choose the Credit Card payment option.

Your monthly subscription payment for Condrosulf remains under your control at all times.

Condrosulf Half Yearly Delivery (in advance) Subscription AUD $39.95 per month

This is the most popular means of receiving Condrosulf by our customers. 

This option was developed in direct response to requests from Condrosulf subscribers who asked for a subscription option by which to have significant savings in postage and handling costs passed onto them in a reduced monthly subscription price.

Once commenced, a Condrosulf Half Yearly Delivery Subscription may be cancelled at any time it suits you. There is no ongoing monthly contractual commitment associated with a Condrosulf Half Yearly Delivery Subscription.

How does it work? 

Quite simply we pack 6 months of Condrosulf into a box instead of just one and the reduced pick, pack and shipping costs are passed on in a significantly reduced monthly subscription cost. Except rather than receiving one packet of Condrosulf every month you receive 6 packets of Condrosulf once every 6 months, delivered in advance. Simple.

What do I pay?

You still pay a monthly subscription every month except because of reduced packing and shipping costs the subscription price is significantly reduced to AUD $39.95 per month.

When are the Half Yearly Deliveries?

The Half Yearly Delivery dates for your Condrosulf are scheduled for delivery in November and May. We call these the ‘Condrosulf Half Yearly Delivery Months’. You will probably receive your Condrosulf Half Yearly Delivery earlier rather than later in these months however it may depend on transit times.

If you have not received your Condrosulf by the end of a Condrosulf Half Yearly Delivery Month please contact us so we can check your delivery details and if the parcel is lost we will re-issue with additional postal security.

When will I receive my first packet of Condrosulf?

The Condrosulf is delivered free and in advance so we will dispatch your first packets of Condrosulf straight away. If your initial order is received 1 to 5 months before a Condrosulf Half Yearly Delivery Month your first parcel that you will be sent immediately will only contain 1 to 5 packets of Condrosulf so you have enough Condrosulf to get you through to the next Condrosulf Half Yearly Delivery Month. Thereafter you will receive 6 packets of Condrosulf once every 6 months on each of the Condrosulf Half Yearly Delivery Months.

What happens if I want to cancel my Condrosulf Half Yearly Delivery Subscription?

Like any monthly subscription payment to CS Ethical your subscription payments remain under your control at all times and Paypal does not share any of your credit card or payment method details with us, so you may log into Paypal and cancel your Condrosulf Half Yearly Subscription at any time. Or you may contact us and we will do it for you.

We will be automatically notified of your subscription cancellation and will cease any Condrosulf dispatches to your address. In some cases, the subscription cancellation may have occurred while there is a Condrosulf Half Yearly Delivery in transit. If this is the case and you receive a Condrosulf Half Yearly Delivery after you have cancelled your subscription please mark the parcel “Return To Sender” and please assist us by dropping it off at your local Post Office.

If you decide to cancel your Condrosulf Half Yearly Delivery shortly after you have just received a delivery and have opened the parcel and used some of the Condrosulf, as the Condrosulf is dispatched in advance, we ask that once you have cancelled your Condrosulf Half Yearly Delivery Subscription we ask that you please either pay for any unpaid for Condrosulf in a single payment or return via ordinary post any Condrosulf that you have not paid for.

For postal returns of unpaid for stock we recommend re-using the packaging the Condrosulf was sent in. Upon receipt of the returned stock we will reimburse your Paypal Account or Credit Card to the value of the marked postage on the carton the stock is returned in. Trust between the customer and CS Ethical is fundamental to the success of offering a subscription option that passes the savings onto the customer. However in any trusting relationship there is opportunity for abuse. Names and addresses that cancel Condrosulf Half Yearly Subscriptions shortly after receiving a Condrosulf Half Yearly Delivery and do not return unpaid for stock may not be eligible for Condrosulf Delivery in Advance Subscriptions in the future.

How do I sign up for a Condrosulf Half Yearly Delivery Subscription?

Please go to our ‘Buy Condrosulf Online’ page.

The Condrosulf Non-subscription Delivery Guarantee Applies to Condrosulf Non-subscription Purchases AUD $59.95 per packet. If your Condrosulf does not arrive within 1 month of your order date please contact us and, if requested, we will immediately refund your monies, or re-issue the order, according to your preference. If you choose a refund, after checking your address details we will ask you whether you would like to try again with additional postal security measures.

The Condrosulf Subscription Delivery Guarantee Applies to the Condrosulf Half Yearly Delivery Subscription AUD $39.95 per month.

If your Condrosulf does not arrive within 1 month of your Half Yearly Delivery Month payment please contact us. After checking the address, if the order is lost, we will re-issue the shipment with additional postal security. After two delivery failures we will offer a refund of your monthly subscription payment and unfortunately may have to declare your address ‘undeliverable’ and suggest a cancellation of your subscription.

No Paypal Account? If you do not have a Paypal account you may wish to join over 150 million users worldwide and apply for one from Paypal here. Or if you would prefer to use a credit or debit card instead, you can still use the Paypal online payment facility, without a Paypal account. Please look for the ‘payment by credit or debit card’ option once you have clicked through to the Paypal facility via the ‘Subscribe’ or ‘Buy Now’ buttons.

Condrosulf Non-subscription Purchases  We also understand that new users may wish to trial the delivery service before undertaking a subscription, or there may be circumstances where customers may wish to purchase individual or multiple boxes on a ‘one off’ basis.

For non-subscription purchases please use the ‘Buy Now’ button.

The Condrosulf Non-subscription Delivery Guarantee Applies to Condrosulf Non-subscription Purchases AUD $59.95 per packet. If your Condrosulf does not arrive within 1 month of your order date please contact us and, if requested, we will immediately refund your monies, or re-issue the order, according to your preference. If you choose a refund, after checking your address details we will ask you whether you would like to try again with additional postal security measures.

Free delivery and the Condrosulf Non-Subscription Delivery Guarantee apply for all non-subscription purchases.

Privacy Policy All personal details are retained in a secure environment and are not forwarded or permitted to be used by any other party other than CS Ethical.

CS Ethical only uses your personal details to dispatch product and provide service.